Help Center

Write or call with the passport names of everyone travelling. If a file is already open, mention the phone number it was booked on.

• Hajj and Umrah: month, city of departure, room type, and any traveller who needs a ground-floor room.
• Visas: destination, nationality, and the date you need to travel.
• Changes: tell us before tickets are issued. After ticketing, airline rules decide the cost of a change.